NOC


Network Management Challenges

The great diversity of devices in today’s networks, and the need to manage them by following a consistent set of procedures, are two of the most challenging tasks for any network administrator.

With a well-designed and documented event management process, these challenges can be successfully overcome. The design, execution and operation of such a process, however, takes time; and it may not be feasible to successfully implement while dealing with the day-to-day operations.

 

Network Operations Center

From our Network Operations Center we monitor and manage our clients’ network infrastructure. We detect network failures, monitor network performance and coordinate preventive and corrective maintenances with other service providers.

Our NOC is operated and managed according to ITIL’s best practices.

 

Troubleshooting

One of the most difficult challenges when troubleshooting a network incident, is the end-user’s imprecise language for describing the issue at hand. Phrases such as “the network is slow” or “the system doesn’t work” provide no insight into the nature of the problem, making the job of solving the issue harder for the network technician.

A well-documented network infrastructure, along with a well-designed event management process with adequate monitoring tools, provide the necessary information to the technician for identifying the cause of the problem and fixing it much more easily.

 

The Network Operations Center

Remote monitoring and network management of our clients’ network infrastructure takes place at our NOC.

From here we monitor network and server performance, and carry out initial remote troubleshooting when an issue is detected. We also coordinate maintenance activities involving our clients’ service providers.

Our remote monitoring service includes LAN and WAN infrastructure, security, unified communications and server infrastructure.

 

Standard Reporting

The Network Operations Center provides the following standard monthly reports:

  1. Reported and detected event report.
  2. Monitored equipment inventory.
  3. Availability of monitored equipment and links.
  4. CPU, memory and disk usage.
  5. Link bandwidth usage.
  6. Infrastructure optimization recommendations.