A Contact Center is the primary link between your business and your customer, where the customer experience will make or break a company. We are here to guide your contact center decisions.

CCaaS Optimum bandwidth contact center solutions

  • Companies can decrease costs and improve efficiency and productivity.
  • Cloud Contact Center allows instant scalability across multiple locations.
  • Within 5 years, 75% of CC solutions will require an overhaul.

Why purchase Contact Center with Optimum Bandwidth? How can we add value and guide your decision?

  • We have a team dedicated to customer success in Contact Center and UC deployments with more than 16 years of Contact Center and UC deployment experience.
  • We can help navigate the many Contact Center providers.
  • We have the resources to educate and train you on Contact Center.
  • We work as an extension of your team.

Our team can help you choose the best UCaaS and contact center solutions. Contact us today!

UNIFIED COMMUNICATIONS

Hosted UC refers to a communication system that uses Voice over IP to provide a Cloud based phone system and messaging systems for businesses. Often this service is provided by a network service provider as part of an overall network solution. This type of solution provides a customer with the ultimate in flexibility as access to “seats” are typically purchased on a monthly basis and can scale up and down as needed.Optimum bandwidth unified communcations

  • The hosted infrastructure required to provide UC functions (chat, presence, etc.) resides in the data center of your service provider.
  • Your IP connection to the cloud allows users to access that functionality.
  • Back-end infrastructure is all bundled in a monthly fee.

 

Customers also enjoy the flexibility of the actual dial tone access being provided by the provider in a scalable fashion as well. Get out of the phone system management business and the uptime and investment in keeping the solution running stays with the Hosted provider.

Enterprise features are available for even small scale customers, giving you ability to purchase advanced solutions like contact center typically on a one off basis.

Providers work hard at delivering Hosted VOIP as reliable as possible. Allowing a customer to scale to meet demand.

Our engineers have over 16 years of experience with UCaaS.

 

Our team can help you choose the best UCaaS solutions. Contact us today!