improve customer experience with inbound contact center

Improve customer experience with a contact center solution

One of the best opportunities for your business to improve customer experience and drive revenue is through contact center AI, analytics and more. Contact Center offers a chance to build relationships with your clients. A Contact Center is the primary … Continued

AI IoT Optimum Bandwidth

3 technology trends reshaping workplaces in 2018

With connected devices penetrating nearly every aspect of our personal lives, it’s just a matter of time before these technologies make their way into the workplace and revolutionize how business is done. American City Business Journals discusses the impact that … Continued

future of customer service is AI and human

AI is the brains behind more caring customer service

High touch – Hi-tech In the early days of conversational commerce, the concept was primarily linked to virtual assistants. However, it really only gained traction as messaging platforms have spread like wildfire. Here’s the proof: Back in 2015, the shift from … Continued