infrastructure as a service

Business Case for Cloud Migration

The great migration has begun; the speed of cloud deployments is only picking up. The public cloud services market will end 2018 21% higher than last year. A decade after the internet stabilized, early adopters have grown comfortable while CIOs in the … Continued

cyber security month

Is Your Cybersecurity Posture Proactive or Reactive?

Two executives walk into their respective boardrooms early Monday morning. Each is greeted with news of a security incident (aka breach) that was discovered over the weekend.   The scenarios below outline the security posture of two organizations facing the … Continued

improve customer experience with inbound contact center

Improve customer experience with a contact center solution

One of the best opportunities for your business to improve customer experience and drive revenue is through contact center AI, analytics and more. Contact Center offers a chance to build relationships with your clients. A Contact Center is the primary … Continued

AI customer service

Top 5 Benefits of Contact Center Solutions for any Business

What is a contact center today? Would a contact center solution work for your business? Top 5 Benefits of Contact Center Solutions for any Business Integration with CRM software – Track your successes and failures and analyze the data to determine the … Continued

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Before you deploy UC, don’t overlook this expense

UC Headsets Can Cost a Pretty Penny If you’re looking to save gobs of money on your UC deployment, you can’t necessarily rely on headsets as an IP phone alternative. Headsets are playing an increasingly important role in the UC … Continued

AI IoT Optimum Bandwidth

3 technology trends reshaping workplaces in 2018

With connected devices penetrating nearly every aspect of our personal lives, it’s just a matter of time before these technologies make their way into the workplace and revolutionize how business is done. American City Business Journals discusses the impact that … Continued

future of customer service is AI and human

AI is the brains behind more caring customer service

High touch – Hi-tech In the early days of conversational commerce, the concept was primarily linked to virtual assistants. However, it really only gained traction as messaging platforms have spread like wildfire. Here’s the proof: Back in 2015, the shift from … Continued