AI customer service

Top 5 Benefits of Contact Center Solutions for any Business

What is a contact center today? Would a contact center solution work for your business? Top 5 Benefits of Contact Center Solutions for any Business Integration with CRM software – Track your successes and failures and analyze the data to determine the … Continued

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Before you deploy UC, don’t overlook this expense

UC Headsets Can Cost a Pretty Penny If you’re looking to save gobs of money on your UC deployment, you can’t necessarily rely on headsets as an IP phone alternative. Headsets are playing an increasingly important role in the UC … Continued

AI IoT Optimum Bandwidth

3 technology trends reshaping workplaces in 2018

With connected devices penetrating nearly every aspect of our personal lives, it’s just a matter of time before these technologies make their way into the workplace and revolutionize how business is done. American City Business Journals discusses the impact that … Continued

future of customer service is AI and human

AI is the brains behind more caring customer service

High touch – Hi-tech In the early days of conversational commerce, the concept was primarily linked to virtual assistants. However, it really only gained traction as messaging platforms have spread like wildfire. Here’s the proof: Back in 2015, the shift from … Continued

enterprise cyber security

Endpoint Security

Total Endpoint Security As companies grow increasingly dependent on the Internet as a means to conduct business, security threats loom ever larger. Penetration from the outside, denial of service attacks and theft xof transaction information are all top concerns for … Continued

hosted PBX VoIP

World’s Largest Underserved Hosted PBX Market: 1-9 users

There is a mountain of opportunity available for the company willing to help the small business owner.  Optimum Bandwidth is committed to helping small businesses scale. Contact, for vendor neutral recommendations and pricing on hosted PBX providers and all … Continued

Full duplex docsis

Game Changer: Full Duplex DOCSIS® 3.1 Technology

Full Duplex DOCSIS 3.1 Technology Offers Symmetrical Gigabit Speeds. Big news from US cable technology group CableLabs, when they announced a new cable broadband technology designed to enable existing Hybrid Fiber-Coaxial (HFC) networks to deliver symmetrical broadband speeds up to … Continued


Cisco Systems: dotcom crash survivor seeks further reinvention

Cisco Systems: dotcom crash survivor seeks further reinvention Tech firm, which may cut 14,000 jobs, was the world’s most valuable company but is now dwarfed by younger competitors Source: Cisco was founded in 1984 and soon became a Silicon Valley … Continued