One of the best opportunities for your business to improve customer experience and drive revenue is through contact center AI, analytics and more.
Contact Center offers a chance to build relationships with your clients. A Contact Center is the primary link between a business and your customer, where the customer experience will make or break a company. We are hear to guide your contact center and technology journey to help you implement, integrate and optimize the best tools to improve the customer experience you are providing for your clients.
- Build interactive relationships customers love
- Service fluctuating call volumes with on-demand scalability
- Expand your workforce to any location
- Identify callers and route them to the right agents
- Analyze customer interactions and boost call center productivity
- Support for multiple inbound contact center channels
Contact center solutions for inbound call centers help you deliver outstanding customer experiences. You’ll have the tools you need to immediately connect callers with the right agents, scale capacity when inbound call center volumes spike, and boost agents’ productivity while enabling quick first contact resolution.
Identify callers and route them to the right agents
With ACD software’s skill-based routing means that callers are quickly matched to the right agents who can best help them. You can direct callers to agents based on agents’ skills and/or experience levels. You’ll get efficient call resolution and happy customers.
Combine with leading CRMs
By integrating our Cloud Contact Center Platform with a CRM system, inbound call centers get valuable information about callers even before they pick up the phone. We identify callers through a unique identifier, such as their phone number or account number. Using CTI screen pops, that information can be displayed on an agent’s screen to create a personalized call experience.
Tight integration between our IVR and ACD for inbound contact centers
IVR and ACD, tcan be tightly integrated. That means agents won’t need to repeatedly request a customer’s account number or phone number.
Support for multiple inbound call center channels
Let customers choose how they want to interact with you with our ACD software. inContact supports inbound contact center inquiries made via voice, email and chat. And it’s easy for agents to manage all those communication channels with our universal queue.
Service fluctuating call volumes with on-demand scalability
Never worry again about seasonal call spikes – Cloud Contact Center Platform allows you to easily scale the number of agents required. On-demand scalability means your inbound contact center’s service levels improve, hold times are reduced, and customers are delighted.
Contact us for a free consultation to discuss how similar companies are improving customer experience with contact center solutions.
We make vendor neutral recommendations based on your needs and guide your decisions